Frequently Asked Questions
Frequently Asked Questions
We understand that plumbing issues can be confusing, so we’ve compiled answers to the most common plumbing questions. Whether you need help with a clogged drain, leaking faucet, or water heater maintenance, Beyond Wow Plumbing has you covered. Contact us for professional plumbing services in Austin and surrounding areas.
Kitchen & Bathroom Plumbing
You can try using a plunger to create suction and clear the clog. If that doesn't work, a toilet auger may help break through the blockage. Avoid using chemical drain cleaners as they can damage the pipes.
A running toilet is often caused by a faulty flapper, a float that’s set too high, or a leaking fill valve. Replace the worn-out flapper or adjust the float. If that doesn’t fix the problem, check for other faulty components.
To clean a garbage disposal, you can grind ice cubes and salt to scrub the blades, followed by a mix of baking soda and vinegar to eliminate odors. Always run cold water while the disposal is in use.
A typical garbage disposal lasts 8–15 years depending on usage and maintenance. Regular cleaning and using it properly can extend its lifespan.
The reset button is usually located on the bottom or lower back side of the unit. It’s a small red or black button that you can press to reset the system after it overheats or jams.
Sewer & Drain
First, use a plunger to try dislodging the blockage. If that doesn’t work, a plumber’s snake can help break it up. For more stubborn clogs, professional hydro jetting might be necessary.
You can try a plunger or a plumber’s snake. If those don’t work, consider using a drain auger or calling a professional plumber to avoid damaging the pipes.
Sewer line replacement typically takes 1-3 days, depending on the size and condition of the line and the method used (traditional trenching vs. trenchless).
Yes, hydro jetting is highly effective for thoroughly cleaning pipes, removing stubborn clogs, and maintaining a healthy plumbing system without damaging the pipes.
Avoid pouring chemicals down the drain. Instead, try a mixture of hot water, baking soda, and vinegar. If this doesn’t work, mechanical solutions like plunging or snaking are safer options.
Leak Detection
First, shut off the water supply. Then, disassemble the faucet to identify which parts (washers, o-rings, etc.) are worn and need replacing. Reassemble and test for leaks.
Underground leaks can be detected using specialized tools like acoustic listening devices, thermal imaging, or ground-penetrating radar. A professional plumber can pinpoint the leak without digging up large areas of your yard.
Slab leaks are caused by corrosion of pipes, shifting soil, poor installation, or high water pressure. These leaks occur under your home’s foundation and can cause serious damage if left untreated.
Leak detection involves using advanced tools like cameras, moisture detectors, and acoustic listening devices to locate hidden leaks in your plumbing system without invasive digging.
Water Heaters
Turn off the heater, let the water cool, and connect a hose to the drain valve. Open the valve and allow the water to drain into a safe area. Flush out any remaining sediment by running cold water through the system.
A tankless water heater heats water on demand rather than storing it. When hot water is needed, cold water passes through a heating element, providing continuous hot water without the need for a storage tank.
The size of your water heater depends on your household’s hot water demand. For tank heaters, a 40-50 gallon unit is typically enough for a household of 3-4 people. Tankless water heaters are sized by flow rate (gallons per minute).
For electric heaters, turn off the breaker in the electrical panel. For gas heaters, turn off the gas supply by using the shut-off valve. Also, close the water supply to the heater.
Water Treatment
Yes, well water often contains sediment, bacteria, and minerals that should be filtered to ensure clean, safe drinking water.
Yes, water softeners need regular maintenance to keep them functioning properly, including replenishing the salt and cleaning the system every few months.
Water softeners remove minerals like calcium and magnesium that cause hard water, while water filtration systems remove impurities such as chemicals, sediment, and bacteria to improve water quality.
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Testimonials
What Our Clients Are Saying
We’ve helped over 250,000 happy homeowners in the Austin area. Here’s what they had to say.
4 days ago
Jason and Zen were great, very helpful and polite.
Shanna H.

4 days ago
David Dickey Danzoy
Jeffrey Pino

4 days ago
From the customers sales representative who answered the phone, to the scheduler, to the technician, Andrew, who came to deal with my block sewer line - Beyond Wow excelled in their timeliness and service
Mark Edmondson

5 days ago
Updating my review -- Jason came out to send a camera down the drain line and diagnose, formally, and quote our sewer line repair. He was thorough and friendly, explained everything as he was doing it, and let me see the issues firsthand. Great staff at this company!! || Today was probably the 3rd or 4th time I've used Beyond Wow Plumbing (previously S & D Plumbing). I have never had a bad experience with them. They are very communicative, and pricing is fair. The office texts you a nice headshot of the plumber coming to your house so you know the person who shows up is who they say they are. Today Zen helped us with a toilet draining issue that ended up being connected to the main line, and he was great. He explained the issue, resolved it, and is putting their sewer care rep in touch with us for a more detailed resolution that will get to the root of the issue. I'd be happy to recommend them any time.
Amanda Maddage

5 days ago
Great experience, Zach came in, diagnosed, explained path forward, then completed work in a timely manner.
rgcraw

5 days ago
Andrew was perfec technician~😄
veronica mun



Contact Beyond Wow Plumbing today for expert plumbing services in Austin. Our friendly team is ready to assist you with fast, reliable solutions to meet your needs.
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512-365-8866

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Get In Touch With Our Team
Contact Beyond Wow Plumbing today for expert plumbing services in Austin. Our friendly team is ready to assist you with fast, reliable solutions to meet your needs.